The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.

This occupation is found in both the new build and refurbishment construction sector. The construction industry is central to creating the homes, schools, hospitals, energy and transport infrastructure society needs. There is growing demand for carpenters and joiners to help meet the need for the transition to modern methods of construction and sustainability.

The occupation covered by this standard is Construction Site Supervisor and typical job titles can include: Assistant Site Manager, Assistant Supervisor or Construction Site Supervisor. In the case of SME construction companies the roles are likely to include Site Manager or Site Supervisor. They are associated with the supervision of specialist contractors and workers on construction projects and are based on construction sites with occasional time in offices.